3 Tips for Responding to a Licensing Board Inquiry

1. Remain Calm

A complaint does not mean you did anything wrong, nor does it mean your license will be disciplined.  Licensing boards typically request a response to every complaint, regardless of the source or the strength of the allegations.

Excessive worrying adds unnecessary stress, while avoidance can make the situation worse. Responding in a timely manner is important—do not ignore the request.  You cannot control whether someone files a complaint, but you can control how you react and respond.

2. Ask Early

If you are unsure what the board is asking for, reach out right away.  Clarify what records are needed and what incident you are expected to address.  Keep in mind that confidentiality laws may prevent the board from sharing certain details, including the identity of the complainant.

If you need additional time—because you will be out of town, a key staff member is unavailable, or records will take time to gather—request an extension as soon as possible and explain why you need more time to respond.  Records that are required by law to be readily available should be provided without delay whenever possible.

3. Be Professional

Many complaints are closed after the board receives a clear, factual, and professional response.  Stick to objective information and avoid inflammatory language, speculation, or humor.  Do not criticize the board or its staff.  Because the board may have limited context, include enough background information to fully explain the situation.

Before submitting your response, consider asking a trusted colleague to review a de‑identified draft to ensure it is thorough, accurate, and professional.  If you would like assistance preparing your response, contact me and I can guide you through this process.